Delivered value is what powers the figures on your Delivery report and the progress shown on commitments and contracts. This article explains the formula, and walks through where the per-unit value it uses actually comes from.
The calculation
Delivered value = units delivered × the resolved per-unit value.
The "units delivered" side is straightforward - it's whatever your measure is tracking (hours, weeks, items, and so on). The part that needs explaining is the "resolved per-unit value," because that price isn't always set in the same place.
Where the per-unit value comes from
Goodsted looks for a per-unit value in this order, stopping at the first place it finds one:
The measure - if the measure itself is already priced (for example a built-in TOMs measure that carries its own value), that value is used, and it's used everywhere that measure is delivered.
The commitment - if the measure has no price of its own, Goodsted looks at the commitment it's attached to. If the commitment has set its own per-unit value, that's used instead.
The activity - if there's no commitment at all (a standalone activity with no commitment delivery attached), the price set directly on that activity is used.
Walking through an example: say your measure tracks "Apprenticeship weeks" and has no built-in price of its own. One commitment using this measure has set a per-unit value on the commitment - so anything delivered against that commitment uses the commitment's price. A separate standalone activity is also tracking apprenticeship weeks, with no commitment involved - that activity has its own per-unit value set directly on it, so its delivered units use that price instead. Same measure, two different resolved prices, because each one stops at a different level of the fallback order.
⚠️ Important: Delivered value is not capped at a commitment's target. If a commitment over-delivers, its full delivered value still counts - both on the commitment itself and in the Total Delivered Value figure on the Delivery report - rather than being capped at the value of 100% of target.
📌 Note: If none of the three levels sets a value, delivery is still tracked - just in units, with no monetary figure attached. Some older "donated (value)" indicators are also being retired as redundant - if a figure looks different from what you expect on a built-in TOMs-style measure, check with support.
What's next
💬 Need more help? Contact us anytime at support@goodsted.com.