As an admin you can cancel any opportunity on the platform. Cancelling sets the opportunity's status to Cancelled - it stays in the list (alongside Open, In progress and Completed) rather than moving to the archived view.
When to cancel
Cancel an opportunity that was going to run but won't go ahead.
If the work happened, Mark complete instead.
If the opportunity shouldn't exist at all, Archive it instead.
How to cancel
📝 Coming soon - Change Status: cancelling is done through the Change Status action: "Mark this opportunity as complete when all activities are finished, or cancel it if it's no longer going ahead."
Go to the Admin Panel and open the Opportunities listing.
Find the opportunity and click on the opportunity title. The opportunity page opens in the admin view.
Choose Change status, then “Mark as Cancelled”.
📝 Note: You can cancel in-progress opportunities only.
What happens to logged hours
Cancelling is for opportunities that didn't run, so there are usually no logged hours. If a flexible opportunity had real logged hours before it was cancelled, those hours stay and continue to count - cancelling preserves work that genuinely happened.
What's next
💬 Need more help? Contact us anytime at support@goodsted.com.